♫ MUSEEKHO ♫

Welcome to museeKho — Freedom in Music, Not Dependency.

At museeKho, we are committed to providing quality music education, developing independent musicians, and creating a disciplined, supportive, and productive learning environment.

These Terms & Conditions explain the policies governing enrollment, fees, attendance, assignments, learning resources, student conduct, and discontinuation of classes. By enrolling in museeKho, students and their parents or legal guardians, where applicable, agree to the following terms.

1. Enrollment & Admission

• Admission is confirmed only after the required course fee has been paid and enrollment has been acknowledged by museeKho.
• Students or their parents/guardians must provide accurate contact information and other details necessary for enrollment and communication.
• Parents/guardians are responsible for ensuring that younger students attend classes regularly, complete assigned work, and follow the academy's guidelines.
• Students and parents/guardians are expected to read and understand these Terms & Conditions before enrollment.

2. Fees & Payments

• Monthly fees must be paid on or before the communicated due date.
• Monthly fees are fixed and are not reduced, adjusted, or waived because of student absences, missed classes, personal commitments, or failure to practice.
• Students must pay the applicable fees throughout the required notice period when discontinuing classes, as explained in Section 15.
• Failure to pay fees on time may result in reminders, suspension of classes, or termination of enrollment.
• Outstanding payments must be settled in accordance with the agreed payment terms.
• Any changes to course fees will be communicated to students or parents/guardians in advance.

3. Attendance & Missed Classes

• Students are expected to attend classes regularly and punctually.
• Students or parents/guardians must inform museeKho in advance if a student cannot attend a scheduled class.
• Repeated absences or poor attendance without reasonable explanation may result in a warning, suspension, or termination of enrollment.
• Classes cancelled by museeKho will be compensated through a rescheduled class or another suitable alternative.
• Classes missed by students are generally not eligible for individual make-up sessions, refunds, or fee adjustments.
• Where available, museeKho may provide notes, recordings, lesson materials, assignments, and guidance through designated communication channels to help students catch up.
• Jamming sessions, workshops, music production sessions, and other supplementary activities may be organized to strengthen students' skills. These activities are not guaranteed replacements for individual missed classes.

4. Online Class Rules

• Students must join online classes using a suitable device and a stable internet connection.
• Background noise should be minimized to maintain a productive learning environment.
• Students should join on time and keep their instruments and learning materials ready.
• Students are expected to participate actively and follow the teacher's instructions.
• Parents/guardians are encouraged to supervise younger children during online classes whenever necessary.
• Technical difficulties arising from a student's device, internet connection, or personal setup are generally the responsibility of the student or parent/guardian. Alternative support may be provided where reasonably possible.

5. Practice, Assignments & Learning Responsibility

• Regular practice is essential for musical development and progress.
• Students are expected to complete assigned exercises, practice tasks, recordings, and other learning activities within the communicated deadlines.
• Students must submit assignments and progress videos when requested as part of their learning and assessment.
• Repeated failure to submit assignments or demonstrate reasonable participation, without a valid explanation, may result in a warning, suspension, or termination of enrollment.
• museeKho provides structured lessons, exercises, feedback, and learning guidance. However, individual progress depends on the student's effort, consistency, attendance, and willingness to learn.
• Parents/guardians are responsible for encouraging younger students to maintain a consistent practice routine and complete their assigned work at home.
• museeKho strives to provide effective music education but cannot guarantee identical results or a specific level of achievement for every student.

6. Study Materials & Intellectual Property

• Notes, PDFs, recordings, lesson videos, assignments, exercises, and other learning resources are provided for the personal educational use of enrolled students.
• Students must not copy, resell, publish, distribute, or share museeKho's original learning materials with unauthorized individuals without prior permission.
• Students must not reproduce or commercially use proprietary course materials without appropriate authorization.
• These restrictions do not override applicable law or the rights of third-party content owners.

7. Recording, Assignments & Social Media

• Classes, practice sessions, and student performances may be recorded for educational purposes, progress monitoring, and instructional review.
• Students may be asked to submit assignments, audio recordings, practice videos, or performance clips to help teachers assess progress and provide feedback.
• Student performances, assignments, musical achievements, and progress videos may be featured on museeKho's official social media platforms, including Instagram, YouTube, Facebook, and other official channels, for educational, inspirational, and promotional purposes.
• Appropriate consent will be obtained before publicly sharing identifiable student photographs, videos, recordings, or other personal content. For students who are minors, consent will be obtained from their parent or legal guardian.
• Students or parents/guardians may decline promotional use of their content without affecting access to classes or educational opportunities.
• Consent may be withdrawn for future use by contacting museeKho. Requests will be handled reasonably, subject to applicable law and practical limitations relating to content already published or shared by third parties.
• Student recordings and personal information will be handled responsibly and will not knowingly be used for unrelated purposes without appropriate authorization.

8. Behavior & Discipline

• Students must treat teachers, classmates, and all members of the museeKho community with respect.
• Abusive language, bullying, harassment, discrimination, and intentionally disruptive behavior are not permitted.
• Teachers may correct mistakes, provide constructive criticism, issue warnings, and give firm guidance to improve students' discipline, practice habits, and musical development.
• All correction and discipline must remain respectful and appropriate. Humiliation, abusive language, or inappropriate treatment is not acceptable.
• Repeated or serious misconduct may result in suspension or termination of enrollment.

9. Holidays, Severe Weather & Unforeseen Circumstances

• During heavy rainfall, severe weather, emergencies, technical disruptions, or other unforeseen circumstances, museeKho may reschedule classes, move them online, or provide another suitable alternative.
• Students or parents/guardians will be informed of significant changes through designated communication channels.
• Classes cancelled by museeKho will be compensated through a rescheduled class or another suitable arrangement.
• Academy holidays and planned class breaks will be communicated in advance wherever reasonably possible.

10. Course Content & Updates

• Course content, teaching methods, learning resources, and class activities may be updated periodically to improve the quality and effectiveness of music education.
• Significant changes affecting enrolled students will be communicated appropriately.
• Updated concepts and lessons will be explained to help students continue learning effectively.
• Supplementary activities may be introduced to strengthen practical skills, creativity, ear training, performance ability, and musical understanding.

11. Examinations & Certificates

• museeKho course-completion certificates are awarded based on the applicable course-completion, examination, and assessment requirements.
• Examination or certificate fees may apply and will be communicated to students or parents/guardians in advance.
• Certificates are awarded only to students who meet the applicable passing criteria.
• Students who do not pass may receive additional guidance and an opportunity to take a re-examination, subject to the applicable rules and fees.
• External examinations and certifications, including Trinity and ABRSM, are governed by the respective examination boards and their requirements.
• Students or parents/guardians are responsible for applicable external registration fees, examination fees, and other related expenses.
• Enrollment in museeKho does not guarantee admission to or certification from an external examination board.

12. Refund Policy

• Students who decide to discontinue within the first seven calendar days of enrollment may request a full refund of the course fees paid.
• The seven-day period begins on the date of enrollment and payment confirmation.
• After the first seven calendar days, fees are generally non-refundable, including when a student discontinues classes mid-month or stops attending.
• Refund requests arising from exceptional circumstances may be reviewed individually.
• Refund eligibility and processing will be handled in accordance with the communicated policy and applicable law.

13. Suspension & Termination of Enrollment

museeKho expects students to demonstrate regular attendance, consistent effort, responsibility, and commitment to their learning.

Enrollment may be suspended or terminated for the following reasons:

• Irregular Attendance: Repeated absences, poor attendance, or failure to attend classes regularly without prior communication or a reasonable explanation.
• Failure to Submit Assignments: Repeated failure to complete or submit assigned exercises, practice videos, recordings, or other learning tasks within the communicated deadlines without a reasonable explanation.
• Non-Payment of Fees: Failure to pay course fees by the specified due dates despite appropriate reminders.
• Misconduct: Serious or repeated inappropriate behavior, disrespect, harassment, or disruption of the learning environment.
• Violation of Policies: Repeated failure to comply with these Terms & Conditions or misuse of learning materials.

Where appropriate, students or their parents/guardians will be notified of the issue and given a reasonable opportunity to correct it before termination.

museeKho reserves the right to suspend classes or access to learning resources for unresolved fee payments or repeated non-compliance. Serious cases may warrant immediate suspension where necessary to protect the safety and well-being of others.

Termination does not automatically waive outstanding payment obligations, including applicable fees for the required notice period. Refunds, if applicable, will be handled in accordance with Section 12 and applicable law.

14. Privacy & Student Information

• Student information is collected and used for educational, administrative, and communication purposes.
• Personal information will be handled responsibly and protected using reasonable safeguards.
• Student information will not knowingly be disclosed to unauthorized third parties except with appropriate authorization or where required or permitted by law.
• Photographs, videos, recordings, and other identifiable student content intended for public promotional use will be handled according to Section 7.
• Students or parents/guardians may contact museeKho with questions or concerns regarding the handling of personal information.

15. Discontinuation & One-Month Notice Policy

• Students or parents/guardians who wish to discontinue classes must inform museeKho at least one calendar month in advance.
• The notice period begins when museeKho receives the discontinuation request through an accepted communication channel.
• If the required one-month notice is not provided, the student or parent/guardian remains responsible for paying the applicable fee for the corresponding notice-period month before discontinuation is finalized.
• Fees applicable during the notice period remain payable regardless of whether the student attends classes during that period.
• Providing notice does not automatically entitle the student to a refund of fees already paid.
• Any outstanding fees must be settled in accordance with the agreed payment terms.
• After discontinuation, access to live classes, study materials, recordings, student groups, and other enrolled-student resources may be withdrawn.
• Refunds, if applicable, will be governed by Section 12 and applicable law.

16. Changes to These Terms & Conditions

• museeKho may update these Terms & Conditions when necessary to improve its policies, services, and learning arrangements.
• Updated terms will be published on the official website or communicated through appropriate channels.
• Material changes affecting existing enrollments will be communicated appropriately and applied in accordance with applicable law.

17. Acceptance of Terms

By enrolling in museeKho, students and their parents or legal guardians, where applicable, acknowledge that they have read, understood, and agreed to these Terms & Conditions.

Students and parents/guardians are encouraged to seek clarification from museeKho before enrollment if they have questions about any policy.