Welcome to museeKho — Freedom in Music, Not Dependency.
At museeKho, we value your trust and are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard the information of our students, parents, guardians, and website visitors.
1. Information We Collect
We collect personal information necessary to deliver quality music education, process enrollments, and maintain effective communication:
- Personal Identifiers: Full name, age, date of birth, contact number, email address, and residential address.
- Parent/Guardian Information: Contact details and relation to the student (for minor students).
- Educational & Course Data: Attendance records, practice video submissions, assignment uploads, progress notes, and exam assessments.
- Payment Information: Records of course fee payments, transaction dates, and payment methods (financial details like bank accounts or card numbers are processed securely by third-party payment gateways and are not stored directly by museeKho).
- Media & Recordings: Audio, video, and photograph recordings of classes, jamming sessions, and performances, collected in accordance with Section 7 of our Terms & Conditions.
2. How We Use Your Information
The information collected is strictly used for the following legitimate educational and operational purposes:
- To manage admissions, enrollment, class scheduling, and course delivery.
- To track individual student progress, provide tailored teacher feedback, and issue certificates.
- To send important updates, fee reminders, class schedule changes, and educational announcements.
- To feature student achievements and progress on museeKho’s official channels with appropriate prior consent.
- To fulfill legal obligations, resolve disputes, and maintain administrative records.
3. Data Protection & Security
We implement appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration.
- Access to student records is restricted strictly to authorized staff, administrators, and teachers.
- Digital records are stored on secure servers with standard encryption practices.
- Personal data is retained only for as long as necessary to fulfill educational obligations or as required by law.
4. Sharing & Disclosure of Information
museeKho does not sell, trade, rent, or lease your personal information to third parties.
Information may only be shared under the following limited circumstances:
- Service Providers: Trusted third-party service providers who assist us in operating our services, such as website hosting, video platforms, or secure payment portals.
- External Examination Boards: Official music examination boards (such as Trinity or ABRSM) when registering students for external exams at their request.
- Legal Requirements: When required by applicable law, court order, or governmental authority.
5. Media & Promotional Use
As detailed in our Terms & Conditions, recordings or photos of student performances may occasionally be featured on museeKho's official social media platforms (e.g., YouTube, Instagram, Facebook) for educational and promotional purposes.
- Explicit consent is obtained prior to publicly sharing identifiable content of students (or parental consent for minors).
- Students or parents/guardians may decline or opt out of promotional media use at any time by contacting us directly.
6. Third-Party Links & Tools
Our website or learning portals may contain links to external third-party websites or video conferencing tools (e.g., Zoom, Google Meet). museeKho is not responsible for the privacy practices or policies of these external platforms. We encourage users to read the privacy policies of any third-party tools they interact with.
7. Student Rights & Data Control
Students and parents/guardians have the following rights regarding their personal information:
- Access & Review: Request access to the personal data we hold about you or your child.
- Correction: Request corrections or updates to inaccurate or outdated contact information.
- Consent Withdrawal: Withdraw consent for promotional media use for future publications.
8. Updates to This Privacy Policy
museeKho reserves the right to update or modify this Privacy Policy from time to time to reflect changes in legal requirements or operational policies. Any updates will be posted on our website, and material changes will be communicated to enrolled students and parents.